Refund & Returns Policy

At Country Pursuit, we want you and your dog to feel confident with every purchase. If something isn’t quite right, we’ll do everything we can to make it right.

Because we sell pet food and treats, items must be sealed and unused to be eligible for return.

To qualify for a return, products must be:

• 
  Unopened and unused
  
• 
  In their original packaging
  
• 
  In resalable condition
  

If you’re unsure, just get in touch and we’ll help.

Please contact us within 7 days of receiving your order:

Email: info@countrypursuit.co.uk

Phone: 0330 124 8232

We’ll guide you through the next steps.

Once your return is received and checked, we’ll email you to confirm whether your refund has been approved.

Approved refunds are processed within 5–7 working days to your original payment method.

If your order arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery so we can resolve it quickly.

We may ask for photos of the product and packaging to help speed things along.

We only replace items if they are faulty or damaged.

If you need an exchange for the same product, please email info@countrypursuit.co.uk.

Yes. We’re unable to accept returns on opened food products, unless they are faulty or damaged.

Email: info@countrypursuit.co.uk

Phone: 0330 124 8232

Country Pursuit is built on honest food, thoughtful sourcing and dependable service, so you can shop with confidence, every time.